Cancellation policy

Cancellation Policy

Last updated: October 28, 2026

Most orders placed before 2 PM Central Time on business days ship the same day, so please contact us as soon as possible if you need to cancel or change an order.
If your order has not shipped, we'll cancel it and issue a full refund, including any shipping charges, to your original payment method.
If your order has already shipped, it can't be canceled, but it's still covered by our 30-Day Money-Back Guarantee.

No commitment. There's no minimum number of orders and no cancellation fee. You can skip, pause, change products or frequency, or cancel at any time.
Manage it yourself: log in to your account at compasslaboratory.com and go to Manage Subscriptions, or use the link in any subscription email.
Timing: to stop or change your next shipment, cancel or update your subscription at least 24 hours before your next scheduled charge date. You'll receive a reminder email before each renewal.
If a renewal is charged before you cancel, contact us before it ships and we'll cancel that order and refund it in full. If it has already shipped, it's covered by our 30-Day Money-Back Guarantee.
Your subscription renews automatically at the price and frequency shown at checkout until you cancel. We'll notify you in advance of any price change.

Include your order number (and the email used at checkout) so we can help quickly.

Compass Laboratory (Compass Solutions LLC)
2656 Highway 71 N, Mena, AR 71953, United States
Email: info@compasslaboratory.com
Phone: (479) 285-4067