All orders ship within 1-3 business days, depending on volume of orders. Expedited shipping is available for an added cost. Compass Laboratory is NOT responsible for lost packages; the buyer assumes all risk. Insurance is added to all orders with paid shipping. All 'free shipping' orders are not eligible for insurance.
If you order has been lost and you purchased shipping at checkout, please contact us an we will resend your order and file a claim with the shipping company.
If you selected 'free shipping' and your order has been lost or delivered, but you cannot locate it, please contact your local post office or UPS hub and they should be able to help locate your package.
Shipping delays may occur during holidays, high-volume order periods, and inclement weather. All international customers assume the responsibility of any and all import/customs fees due.