Refund policy

30-Day Money-Back Guarantee

We stand behind every bottle. If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll refund the product purchase price, opened or unopened.

How to Request a Refund

  1. Email info@compasslaboratory.com or call (479) 285-4067 within 30 days of delivery.
  2. Include your order number, the product(s), and the lot number printed on the bottle.
  3. Once approved, your refund is issued to your original payment method, usually within 3 business days. Your bank or card issuer may take an additional 5–10 business days to post it.

No need to ship opened products back. If we ask you to return an unopened item, we'll send you a prepaid return label at no cost to you.

What's Covered

  • Full refund of the product purchase price, whether the item is opened or unopened.
  • Paid or expedited shipping charges on the original order are non-refundable.
  • The guarantee applies once per product, per customer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or incorrect, contact us within 30 days of delivery with a photo of the item and packaging. We'll send a replacement or issue a full refund, your choice.

International Orders

The guarantee applies to international orders. Import duties, taxes, and customs fees are non-refundable. Orders refused at delivery due to unpaid import fees are refunded for the product price only.

Questions

Compass Laboratory · 2656 Highway 71 N, Mena, AR 71953 · info@compasslaboratory.com · (479) 285-4067