Privacy policy

Privacy Policy

Last updated: October 28, 2026

Compass Solutions LLC, doing business as Compass Laboratory ("Compass Laboratory," "we," "us," or "our"), operates compasslaboratory.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

Information We Collect

  • Information you provide: name, email address, phone number, billing and shipping address, and order details when you make a purchase, create an account, subscribe to emails or texts, join our affiliate program, or contact us.
  • Payment information: processed securely by Shopify and our payment providers. We do not store full card numbers.
  • Device and usage information: IP address, browser and device type, pages viewed, referring site, and how you interact with the Site, collected through cookies, pixels, and similar technologies.

How We Use Your Information

  • Process, ship, and support your orders, subscriptions, refunds, and returns
  • Communicate with you about orders and respond to questions
  • Send marketing emails or texts if you opt in (you can unsubscribe at any time)
  • Detect and prevent fraud and protect the security of the Site
  • Analyze and improve the Site, our products, and our advertising
  • Comply with legal obligations, including product lot traceability and recall requirements

How We Share Your Information

We share personal information only with service providers who help us run our business, including:

  • Shopify – e-commerce platform and checkout
  • Payment processors – to complete transactions
  • Shipping carriers (such as USPS and UPS) – to deliver orders
  • Klaviyo – email and SMS marketing
  • Seal Subscriptions – subscription order management
  • GoAffPro – affiliate program tracking
  • Google (Analytics and Tag Manager) and Meta (Facebook/Instagram) – site analytics and advertising

We may also disclose information when required by law, to respond to legal process, or to protect our rights, customers, or others.

Text Message (SMS) Program

  • If you opt in to text messages, we collect your mobile phone number and use it to send the order updates and marketing messages you agreed to receive, through our service provider Klaviyo. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time.
  • Our website uses cookies to keep track of items you add to your shopping cart, including when a cart is abandoned. This information is used to determine when to send cart reminder messages by email or text message, if you have opted in.
  • Text messaging originator opt-in data and consent are excluded from any sharing described in this policy; this information will not be shared with or sold to any third parties, except service providers that help us deliver the text message program.

Cookies and Advertising

We and our advertising partners use cookies and pixels to measure site performance and show you relevant ads on other websites. You can manage your choices at any time using the Cookie preferences link in our site footer. You can also opt out of interest-based ads through optout.aboutads.info, Facebook ad settings, and Google ad settings, or install the Google Analytics opt-out add-on. We honor Global Privacy Control (GPC) signals where required by law.

Sale or Sharing of Personal Information

We do not sell your personal information for money. Some state privacy laws treat the use of advertising cookies and pixels as a "sale" or "sharing" of personal information for targeted advertising. You may opt out of this at any time using the Cookie preferences link or by contacting us.

Your Privacy Rights

Depending on where you live (including California and other U.S. states, and the EEA/UK), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, contact us using the details below. We will verify your request and respond within the time required by law. We will not discriminate against you for exercising your rights. You may use an authorized agent to submit a request on your behalf.

Data Retention

We keep order and customer records for as long as needed to fulfill orders, maintain lot traceability, and meet tax, accounting, and legal requirements, and then delete or de-identify them.

International Customers

Our business is located in the United States. If you order from outside the U.S., your information will be transferred to and processed in the United States and other countries where our service providers operate.

Children

The Site is intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new "Last updated" date.

Contact Us

Compass Laboratory (Compass Solutions LLC)
2656 Highway 71 N, Mena, AR 71953, United States
Email: info@compasslaboratory.com
Phone: (479) 285-4067