Shipping policy
Shipping Policy
Last updated: October 28, 2026
All orders ship from our facility at 2656 Highway 71 N, Mena, Arkansas.
Processing Time
- Most orders placed before 2 PM Central Time on business days (Monday–Friday, excluding holidays) ship the same day.
- All orders ship within 1–3 business days. Processing may take longer during holidays, promotions, or severe weather.
- You'll receive a shipping confirmation email with tracking as soon as your order ships.
Shipping Rates and Delivery Times
| Destination | Cost | Estimated Transit (after shipping) |
|---|---|---|
| Contiguous U.S. – Standard | Free | 2–5 business days |
| Contiguous U.S. – Expedited | Calculated at checkout | 1–3 business days |
| Alaska, Hawaii, U.S. territories, APO/FPO | Calculated at checkout | 5–10 business days |
| International | Calculated at checkout | Varies by destination |
Delivery times are carrier estimates and are not guaranteed. Some products may be restricted to ground shipping due to carrier regulations.
Lost, Delayed, or Damaged Packages
- Free and paid shipping orders are both covered. If your tracking shows no movement for 7 days, or it shows delivered but you haven't received it, contact us within 30 days of the ship date.
- We'll work with the carrier and, once the package is confirmed lost, reship your order or issue a refund at no cost to you.
- If your order arrives damaged or leaking, see our Refund Policy for a free replacement or refund.
Address Accuracy
Please double-check your shipping address at checkout. If you notice an error, contact us right away—we'll update it if the order hasn't shipped yet. We aren't responsible for orders delivered to an incorrect address entered at checkout, but we'll help however we can, including reshipping at cost if a package is returned to us.
International Orders
- Customers are responsible for all import duties, taxes, and customs fees, which are collected by the carrier or customs at delivery.
- It is your responsibility to confirm that products may be legally imported into your country.
- Orders refused at delivery due to unpaid import fees are refunded for the product price only; original shipping charges are non-refundable.
Questions
Compass Laboratory (Compass Solutions LLC)
2656 Highway 71 N, Mena, AR 71953, United States
Email: info@compasslaboratory.com
Phone: (479) 285-4067