Frequently Asked Questions

Answers to common questions about ordering, shipping, returns and our products. Don’t see your question? Use the contact form at the bottom of this page.

Orders & Shipping

How quickly do you ship?

Orders ship from our facility in Mena, Arkansas within 2 business days. You'll receive an email with tracking as soon as yours is on its way.

Do you offer free shipping?

Yes! Shipping is free on every order within the contiguous United States. For Alaska, Hawaii and international addresses, shipping is calculated at checkout.

Do you ship internationally?

Yes, we ship internationally. Your country may charge customs duties, import taxes or brokerage fees on delivery. These fees are set by the destination country, are not included in our prices and are the buyer's responsibility, so we recommend checking your local import rules before ordering.

How do I track my order?

As soon as your order ships, we'll email you a confirmation with your tracking number so you can follow it all the way to your door.

Returns

What is your return policy?

Every order is backed by our 30-Day Money-Back Guarantee. You'll find the full details in our Refund Policy, or reach out using the form below and we'll be happy to help.

Discounts & Programs

Do you offer bulk discounts?

Yes. Order 15 or more bottles and you'll automatically save 15% at checkout. No code required.

Can I subscribe and save?

Yes. Choose Subscribe & save on any eligible product page to save 10% on every recurring delivery. It's an easy way to make sure you never run out.

Do you offer wholesale accounts or private labeling?

We don't offer wholesale accounts or private labeling at this time. For larger orders, you'll still receive our automatic 15% discount on 15 or more bottles.

Do you have an affiliate program?

We do! Apply through our affiliate program page to get started. Commissions are paid out monthly.

Quality & Products

What does "USP grade" mean?

USP stands for the United States Pharmacopeia, the organization that publishes public standards for medicines and ingredients. A USP-grade ingredient meets those published standards for identity, quality and purity.

How do I find the Certificate of Analysis (COA) for my bottle?

Each bottle is printed with its lot number and expiration date. Match your lot number to its certificate on our Our Standards & Certificates of Analysis page. Can't find your lot? Contact us and we'll send the COA directly to you.

Where are your products made?

Our methylene blue and liquid products are manufactured and bottled in-house at our facility in Mena, Arkansas. Our propylene glycol and vegetable glycerin are sourced in bulk as USP-grade material from a certified supplier and repackaged at the same facility.

What's the difference between Methylene Blue 1% and 0.5%?

The difference is concentration. Each drop of our 1% solution contains 0.5 mg of methylene blue, while each drop of our 0.5% solution contains 0.25 mg. Both are made with just two ingredients: USP-grade methylene blue and reverse osmosis water.

How should I store my products?

Keep bottles tightly capped and store them at room temperature, away from heat and direct sunlight. Always keep them out of reach of children and pets.

Does methylene blue stain?

Yes. Methylene blue is a strong dye, so handle it with care. It can stain skin, clothing, countertops and other surfaces, and it may temporarily tint urine blue-green.

Are your propylene glycol and vegetable glycerin food grade?

No. Our PG and VG are sold as formulation ingredients for personal care, DIY and industrial applications. They are not intended for food use.

Using Our Products

Can you tell me how much to take or whether a product is right for me?

We're not able to provide medical advice or personal use recommendations. Please follow the directions on the product label and talk with your healthcare professional before use, especially if you are pregnant or nursing, have a medical condition, have G6PD deficiency or take prescription medication.

Contact

How do I contact Compass Laboratory?

Just fill out the contact form below and a member of our team will get back to you as soon as possible.

Contact form